Team

Team

Our most valuable resource is our team. Our people are what makes us great. Meet a few of our team members that you may come in contact with when working with us.

Robert L. Heston, Jr. - President and Chief Executive Officer

Robert L. Heston, Jr., President and CEO of the Legal Access Companies, believes in challenging the status quo in providing legal benefits to employees in the Voluntary Benefits market. Using lawyers has always been difficult for middle income Americans. Revolutionizing how employees interact with, and understand, lawyers and the American Legal System, has been Mr. Heston’s passion in his 38-year term with Legal Access.

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Tracy Lalasz - Chief Operating Officer

Ms. Lalasz began her career with Legal Access Plans in 1994 as a Customer Service Representative and has since experienced every area of company operations. She was appointed Vice President of Operations in 1999 and promoted to Chief Operating Officer in 2011. In her current role Ms. Lalasz is responsible for the company’s Information Technology, Member Services, Administration and Network Development departments.

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Barrett Canon - Chief Information Officer

Barrett joined the Legal Access | LegalEASE team in 2001. Barrett leads the Information Technology team and oversees the planning and implementation of all custom software, hardware and security systems. Barrett has over thirty years of experience in software development, networking & information security and is currently leveraging that expertise at Legal Access Plans to reliably deliver services and respond to the needs of its clients.

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Courtney Moser - Corporate Counsel

As Legal Access Plans’ Corporate Counsel, Courtney oversees the legal, regulatory, and compliance needs for all departments of the organization.  She also acts as a liaison with the network providers who serve Legal Access Plans’ members.  Courtney began her career in the insurance industry working for an international insurance company where she gained extensive experience in providing exceptional customer service, analyzing and processing claims, and conducting special investigations.  She brings a full understanding of – and deep respect for – members experiencing legal issues.  Court
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Jason Krouse, JD - Chief Revenue Officer

Jason is the Chief Revenue Officer with LegalEASE and the Legal Access Companies. In his current role, his responsibilities include managing the LegalEase sales team, developing strategies to hit annual goals, uncovering new verticals to drive revenue, hiring, training and maintaining the leading sales team in the market.  He also works closely with the LegalEase important broker/consultant partners in developing strategies to exceed client needs and goals.
 
Experience
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Charlie Jacquo - Director of Operations, Network Management

Ms. Jacquo started her career with Legal Access Plans in 2003 as a Member Service Specialist then transitioned from Provider Specialist to Marketing and Sales and then finally to Network Director of the LegalEASE attorney network.
 
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Jim Beideck - Director of Client Development

Jim joined LegalEASE, a LEGAL ACCESS Company in 2014 as Account Executive and has now transitioned to Director of Client Development. He has over 20 years of experience with building relationships with clients. Today, Jim leads the account management team in strategic service delivery, ensuring each client's employees are receiving the maximum benefit from the Legal Plan.
 
Jim received his MBA at the  Bauer School of Business at the University of Houston. He is also a huge baseball fanatic and a Houston Astros fan.
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Gia Arana - Director of Member Services

Gia joined LegalEASE after an extensive career in the hospitality industry. She attended Les Roches International School of Hotel Management in Switzerland, followed by a 16-year career in hotels. She has worked in luxury hotels from Barcelona, Spain to Las Vegas, Nevada. She held many roles in VIP management. Her most recent role was as the Director of Operations at the St. Regis Houston where she managed 6 departments with 100+ employees in a 5-Star luxury setting.
 
 
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Bryan Mincher – Director of Claims

Bryan joined the LegalEASE team in January 2023. He is the Director of Claims and leads a group handling the end to end processing of claims received from insureds and providers.
 
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Joy Gardner - Director of Administration

Joy joined LegalEASE, a LEGAL ACCESS Company in 2016 as the Manager of the Member Services Department. With 16 years of experience in customer experience and management, Joy  lead the Member Services Team by teambuilding and motivating the team to reach their full potential.  Joy has attended Loyola University,  and is currently attending the University of Houston to pursue a degree in business management.
 
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Ryan Tat - EAP Account Manager

Ryan joined LegalEASE in 2021 as a Provider Specialist before transitioning first to Team Lead then to his current role. Ryan manages the client relationship and maintains a relationship with LegalEase’s Employee Assistance Program partners.
 
Ryan received his Bachelor’s Degree from the University of Houston–Downton. Outside of the office, Ryan enjoys staying active, cheering on the Houston Astros, and spending time with his beloved dog, Miso.
 
 
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Jackie Heston - Human Resources Assistant

Jackie graduated from Louisiana State University in 2021 where she studied Management. After graduation, Jackie began her Manager in Training program at LegalEASE in 2021. In 2022, she found her passion in the Human Resources Department and is currently the Human Resources Assistant.
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Ashley Fitts - Director of Human Resources

Ashley joined the Legal Access Plans | LegalEASE team in November 2021 as Human Resources Manager. After graduating high school, Ashley attended the University of Nevada, Las Vegas where she studied Human Resources. In 2011 she began her Human Resources career in the healthcare industry but quickly moved into the hospitality industry where she oversaw HR for over 11 restaurants and managed 2,000 employees nationwide. 
 
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Colby Verrett - Director of Customer Engagement & Innovation, Diversity Manager

As Director of Customer Engagement & Innovation, Colby is primarily responsible for the strategic execution of engagement campaigns with key clients. Colby is passionate about supporting members and helping them reach their goals, utilizing his over 20 years of experience in customer service, project management, customer experience design and account management.
 
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Kai Dawes - Senior VP Sales, Engagement Firms and Strategic Partnerships

Kai joined the LegalEASE team in 2021.  He has over 20 years of experience within the insurance industry with focused expertise within the group and voluntary insurance marketplace.  Kai is responsible for the market development and sales of our national engagement firms and key strategic partners. 

 

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