Ms. Lalasz began her career with Legal Access Plans in 1994 as a Customer Service Representative and has since experienced every area of company operations. She was appointed Vice President of Operations in 1999 and promoted to Chief Operating Officer in 2011. In her current role Ms. Lalasz is responsible for the company’s Information Technology, Member Services, Administration and Network Development departments. She has overseen the design and implementation of the company’s proprietary customer service platform and built business processes to manage the rapid growth in its fully insured voluntary legal plan market. Ms. Lalasz was responsible for the integration of the two companies after Legal Access acquired LegalEASE in 2003 and has overseen every aspect of the insurance product implementation.

Ms. Lalasz holds a B.S. in Economics and an Executive M.B.A., both from the University of Houston.