Provider Standards of Care

Provider Standards of Care

The Network Provider shall strive to provide the highest quality of legal representation and service to Plan Members.

Plan Providers agree to the following

  •     To comply at all times with the Rules of Civil Procedure and Criminal Procedure and the Rules of Professional Conduct applicable to the jurisdiction.
  •     To return member's calls promptly within one business day, and communicate with members such that a member and the member's family do not voice substantiated concerns over promptness or frequency of your or your firm's communication.
  •     To not enter continuances, adjournments, or the like without the member's comfort and consent.
  •     To not arrange for substitutions or stand-ins unless the member has been previously advised and that the member understands that you remain responsible for the case and to contact you if there is any concern or if proceedings do not go as planned.
  •     To always respect a member, their needs and family.
  •     To maintain a professional office, in staffing and appearance.
  •     To fully explain yourself such that a member has an understanding for the reasons behind your recommendations and suggestions, even if a member may not hire your firm.
  •     To not complete any additional work that will result in a fee to the member, where not covered by the member's plan, until a fee arrangement is fully understood by the member and there is a written agreement.
  •     To help each member individually and ensure that everything you do is in the interest of the member.
  •     To notify Legal Access if there is or may be the possibility of a conflict of interest or violation of ethical codes.
  •     To notify Legal Access if there may be a misunderstanding or potential service issue where there may be a complaint without breaking any client confidences.
  •     To direct any grievances or concerns, such as process procedure or billing, to Legal Access and not a member.
  •     To not refer any member to another attorney without the knowledge and consent of Legal Access if you cannot assist.
  •     To take responsibility and uphold the highest standards of customer service delivered by any and all firm staff or employees that have interaction with members.
  •     To communicate and cooperate with Legal Access on any concern, inquiry or issue and return any communication from Legal Access within one business day.